Dear Caregivers and Community Partners,

We are facing a truly unprecedented and challenging situation with the Coronavirus outbreak. However, we know that the connections we have made with you, our caregivers and stakeholders, will help us weather this storm. We appreciate all of the efforts everyone has made to adjust to social distancing, while maintaining contact with our staff and the children, youth, and families that we serve. We are committed to providing essential services to ensure both the health and safety of our children and families, and that of our staff. Below are adjustments we have made based on Public Health and CA Dept. of Social Services guidance:

  • CWS social workers may conduct monthly face-to-visits with children and families through videoconferences (e.g. Skype, FaceTime, Zoom, Facebook Messenger, WhatsApp). The federal and state government have established parameters to help social workers determine when a visit may be conducted through videoconferencing while still assessing for child safety and needs. Social workers may have more frequent contact with children and families if they are communicating via videoconferencing.  If an in-person home visit is made, the social worker will conduct a pre-screening call prior to the visit to determine if anyone in the household may have symptoms. If someone in your home is feeling ill or has flu-like symptoms, please contact your social worker.
  • CWS social workers will continue to complete in-person visits when responding to child abuse referrals to assess for child safety. Social workers will complete a pre-screening before starting the in-person visit and proceed accordingly for the protection of all engaged in the visit.
  • Social Workers will continue to follow the public health guidelines for interactions by maintaining social distancing, frequent handwashing, cleaning of surfaces, and wearing of Personal Protective Equipment (PPE) when necessary.

Much of how we do business has changed due to the coronavirus, yet the same concerns remain. While the number of referrals CWS received during the past month is down from the norm, there is real concern across the child welfare field that this decline does not reflect an actual decrease in abuse and neglect. We worry that children are now at a greater risk due to increases in family stress and isolation. There is concern that conditions in homes where families are already struggling and on the margins may further deteriorate without the support and resources they need. Please continue to encourage family, friends and neighbors to find ways to connect with families, especially those with young and vulnerable children, and give support to them at this difficult time. There are resources available with suggestions on how families can get through these stressful times, including this article: ACEs Connection. We also encourage anyone with concerns about a family to call our CWS hotline at 1-800-367-0166.

Please feel free to contact your social worker or our agency if you have any questions or concerns. As always, we hope you stay healthy and well during this difficult time, and thank you for your continuing commitment to the children and families of Santa Barbara County.

March 26, 2020

Dear Santa Barbara County Resource Families,

We hope you are all staying healthy and informed with accurate information regarding the Coronavirus (COVID-19). The rapidly changing circumstances surrounding COVID-19 have affected the education, work, and social schedules of all Santa Barbara County residents. As always, Santa Barbara County Department of Social Services is committed to the safety and well-being of children and families along with our community partners and staff.

The Department of Social Services is continuing essential operations during regularly scheduled business hours and after hours on our child abuse hotline. Our staff are taking all precautions possible in our work with children and families. We are assessing changing circumstances in our county and state on a daily basis.

We strongly encourage caregivers to follow medical advice about safety practices such as handwashing, sanitizing frequently touched surfaces, and social distancing as much as possible. If you have been diagnosed with COVID-19, been advised by a medical professional to quarantine, or experienced other significant disruption due to COVID-19, please contact your social worker immediately and also call your Regional CWS office for assistance and direction:

  • Santa Barbara: (805) 681-4551
  • Lompoc: (805) 737-6065
  • Santa Maria: (805) 346-7127

If you need to report an emergency related to a child in your care after normal business hours, please call our hotline at 1-800-367-0166.

To support the Governor’s stay at home order, we have cancelled in-person RFA orientations, trainings, and CPR classes until further notice. We are offering accommodations for RFA pre-service training on a priority basis. Please contact your RFA Social Worker or email the Our County. Our Kids. Team, [email protected], to discuss your orientation and training needs.

If you have childcare needs related to school closures, please inform your CWS social worker. Child Welfare Services is currently developing additional resources to meet the increased demand for childcare.

At this time, due to the stay at home order, our Juvenile Court has suspended in person visitation between children in out of home care and their birth families. Our team at CWS is working to continue to support connections between children and birth families through “virtual” visits using apps such as FaceTime, Skype, and other available technology. In these stressful times, it is even more important for children to share family time and maintain connections with their birth families. The disruption from school closure, not seeing their friends or having a familiar activity schedule is more difficult for traumatized children. Any effort to maintain a regular routine, including contact with birth families, will help children build their resilience. Our Social Workers and Case Aides will be contacting all resource families to assess the best means to maintain connections. Click here for other ideas and links on how to reassure children during this time.

The well-being of caregivers and children is very important to us. Remember, children often feel what you feel. Answering their questions and providing honest and age-appropriate information, is often best.  Click here for resources to help you talk about the coronavirus with children

For general questions and support, please reach out to the resources below:

  • Santa Barbara County Public Health Public Information Portal provides updates about the public health emergency and links to prevention and preparedness information:
  • CenCal Health provides answers to questions that will help you understand and deal with this outbreak. Read below for common questions and helpful: resourceshttps:
  • 2-1-1 Santa Barbara County links people to resources and information: dial 2-1-1 or (800) 400-1572, or go to For information specific to COVID-19, dial 211 or (833) 688-5551, text your zip code to 898-211, or go to
  • California Employment Development Department answers questions about unemployment, disability, and paid family medical leave eligibility:
  • Our County. Our Kids. Mentor and Village Programs can help with questions about quality caregiving and the child welfare system: If you would like contact with your Village home or the RFA mentor, please call the OC.OK. information line (866) 899-2649 or email [email protected].
  • The Child Abuse Hotline continues to receive calls regarding suspected child abuse and neglect: (800) 367-0166.
  • If you are applying to be a resource family, please contact the Our County. Our Kids. Team for general guidance: 866-899-2649 or [email protected].
  • If you are an approved resource family, please contact your RFA Social Worker and/or the Child’s Social Worker for general guidance. You can also contact management staff:
    • Marianne Reagan, Operations Manager: (805) 681-4529
    • Noel Lossing, Program Manager, Resource Family Approval: (805) 737-6019
    • Leticia Alvarez, Supervisor, Resource Family Approval Program: (805) 681-4542
    • Gustavo Prado, Coordinator, Our County. Our Kids. Program: 805.450.5590 or [email protected].

Thank you for your readiness to meet the needs of Our Kids. in need of care. We appreciate you as caregivers and teammates, and hope that you stay safe and well.

The Our County. Our Kids. Team.

April 3, 2020